Unlock device
Learn how to request an unlock code to allow your AT&T phone, tablet, mobile hotspot, or other device to operate on another compatible wireless network.
STEP-BY-STEP
Request a device unlock
If you have a myAT&T account, you can verify your device is eligible before you submit a request to unlock your device. Visit verify device unlock eligibility to learn how.
If you don’t have or are unable to log in to your myAT&T account, follow the steps below to submit a request to unlock your device.
If you don’t have or are unable to log in to your myAT&T account, follow the steps below to submit a request to unlock your device.
Main steps
To unlock your AT&T phone or tablet to work on another wireless carrier’s network:
- Go to att.com/deviceunlock (page best viewed from a desktop or tablet).
- Read and agree to the eligibility requirements to unlock your device.
- Complete and submit the form.
- You'll receive a confirmation email with your unlock request number.
- Select the link in the email within 24 hours of receipt to confirm your unlock request.
- AT&T will respond within two business days.
- If your request is approved, AT&T emails the unlock code and instructions to unlock your device to you.
- The unlock code is located near the top of the approval email.
- Follow the instructions in the email to unlock your device.
- iPhone doesn’t use an unlock code. After receiving the email approving your unlock request, remove the AT&T SIM card and insert the new carrier SIM to begin set up.
Additional steps
To determine the status of your request or resend the instructions to unlock your device:
You can also download the AT&T Device Unlock Instructions (PDF, 670KB).
- Visit Check Your Unlock Status.
- Enter the IMEI number (dial *#06# to get your device IMEI).
- Enter the Request number.
You can also download the AT&T Device Unlock Instructions (PDF, 670KB).
https://www.att.com/deviceunlock/?#/
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